View source for SolarCity Installation Timeline From dtype.org ← SolarCity Installation Timeline PageDiscussionView sourceHistory More... What links here Related changes Special pages Page information You do not have permission to edit this page, for the following reason: The action you have requested is limited to users in the group: Users. You can view and copy the source of this page. While I picked [https://solarcity.com SolarCity] for a number of reasons to provide solar power, the installation timeline and process has been a bit frustrating. Note that this is a cash buy, and every invoice has been immediately paid, so there should be no financing approval process anywhere in this timeline. * June 10, 2017 -- Submitted initial paperwork while the very professional "Energy Consultant" was on site. Paid $500 deposit and scheduled visit (for June 16) by a surveyor to measure the roof, etc, so I could get an official proposal. <span style="color:green">Initial proposal with energy consultant ended up being the one I would want to go with</span> (which put a set of panels on a less efficient but back roof to complement the main set of panels). * June 15 -- Got a call from the surveyor that he was available earlier if I was, and <span style="color:green">got the survey done early</span>! * June 15 -- Received design proposal, which was different than the one I went through with the energy consultant, but was more efficient. I immediately responded and asked for a re-design, moving the 2nd set of panels to a different roof, and consistent with the initial design I went through with the energy consultant. * June 15 - June 23 -- <span style="color:red">Energy consultant asked on my behalf, but radio silence from engineering team. No redesign in sight.</span> * June 23 -- Posted to social media about delay. <span style="color:green">Got immediate response. Engineering hopped on things and I got new proposal on the same day.</span> I signed off on the new proposal within an hour. * June 26 -- After finding out permitting wasn't submitted on new redesign (probably due to a process circumvention on the escalation), got installation scheduled for July 1. * June 28 -- <span style="color:green">Received timely and clear invoice from finops@</span>, paid $14331.28 half-invoice within an hour over paypal. [[File:Solarcity-install.JPG|240px|thumb|right|SolarCity Installation]] * July 1 -- <span style="color:green">Installation team arrived right at the beginning of the scheduled window and were very friendly.</span> But they proceeded to put mounting hardware on the roof <span style="color:red"><b><I>inconsistent with the proposed design</i></b></span>. ** Rather than re-route an external plumbing vent pipe as proposed (and have a clean rectangular design), one of the panels was being mounted offset and avoiding the pipe, leaving a less desirable (and not agreed-to) design. After I informed them of the error, and an assist from my energy consultant, they moved the mounts and put things up per the design. ** (Note the yellow chalked out area in the upper left of the mounted panels in the picture.) * July 1 -- Was informed by installation team that they couldn't connect the solar array subpanel to the main panel because <span style="color:red">paperwork had not been submitted to PG&E</span> as it usually would have been. Installation was left incomplete, with a promise that a followup team would be by to finish things. [[File:Solarcity-inprogress.png|480px|thumb|right|SolarCity Installation]] * July 1 - July 7 -- Radio silence. My energy consultant and concierge have asked several times on my behalf, but <span style="color:red">zero response nor scheduling communication</span> from ops team, whom I'm told are overworked, but at this point I have an incomplete installation that sits this way because of a SolarCity process error. I can't even get to the expected wait for inspections, because my physical installation isn't complete. * July 7 -- Energy consultant talked to ops. Tie in has not been completed because we don't have permission from (didn't ask) PG&E. I should hear from them about finishing the install sometime next week. Return to SolarCity Installation Timeline. Retrieved from "https://dtype.org/wiki/SolarCity_Installation_Timeline"